Mind the Gap - Use of Technology in managing Care Gap

Care gaps don’t just represent missed opportunities—they’re expensive failures that worsen outcomes and inflate costs. When patients miss screenings, abandon medications, or fall through coordination cracks, the entire system suffers. This paper shows how technology transforms reactive gap identification into proactive prevention.

Author: Ratnadeep Bhattacharjee

What You'll Learn

Recognize How Care Gaps Manifest

Identify the patterns that create gaps: missed annual screenings, medication non-adherence, socioeconomic barriers, and communication breakdowns. Understand how these gaps cascade into complications, readmissions, and avoidable spending.

Apply the WHO Tanahashi Framework

Use a proven model to diagnose where your health system loses efficiency. Learn how accessibility, delivery, and information gaps each require different technological interventions to bridge effectively.

Deploy Digital Solutions Strategically

Discover which technologies address which gaps: telemedicine for access barriers, EHRs for delivery consistency, mobile apps for patient engagement, and clinical decision support for protocol adherence.

Measure Downstream Impact

Track how gap closure programs affect outcomes and utilization patterns. Learn to quantify ROI, member engagement, and population health improvements across different cohorts and chronic conditions.

Leverage HEDIS for Continuous Improvement

Understand how Healthcare Effectiveness Data and Information Set measures provide standardized benchmarks. Use these metrics to identify systemic gaps, guide interventions, and demonstrate quality improvements to payers.

Build Data-Driven Gap Management

Create analytics pipelines that automatically flag emerging gaps, prioritize interventions, and track closure rates. Transform compliance reporting into strategic intelligence that drives resource allocation and program design

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